If your payment does not go through
Version 1 - last reviewed 23 July 2026 by Ahmed Al-Liabi (Superintendent Pharmacist) - next review due 22 October 2026
- Check your card details and balanceMost failed payments are a typing slip or a bank check.
- Try againIt is safe to retry. One order can never be charged twice.
- Check the price has not expiredAn expired price cannot be paid. Message the pharmacy for a fresh one.
- Contact your bank if it keeps failingBanks sometimes block a first payment to somewhere new.
Charged but the order has not changed?
Do not pay again. Message the pharmacy and they will check the payment for you.
Still stuck? The pharmacy handles payments and can put it right.