Who to contact about what

Version 1 - last reviewed 23 July 2026 by Ahmed Al-Liabi (Superintendent Pharmacist) - next review due 22 October 2026

Three teams look after different things. Messaging the right one gets you a faster answer.

The clinic

Your care, the prescriber's decision, your prescription, and anything you notice after starting a medicine.

The pharmacy

Prices, payments, dispensing, delivery, collection and refunds.

Platform support

Signing in and technical problems with this website.

Pharmacy messaging opens after a prescription reaches the pharmacy. Contact the clinic through the telephone or patient-contact route it gave you.