How this service works, from start to finish

Version 1 - last reviewed 23 July 2026 by Ahmed Al-Liabi (Superintendent Pharmacist) - next review due 22 October 2026

This service connects three separate teams: a clinic that assesses and prescribes, a pharmacy that dispenses and delivers, and the platform that runs this website.

1. 1Your clinic arranges your careYour clinic gathers the health information it needs and explains the next step.
2. 2A prescriber reviews your answersA registered prescriber reads what you wrote. The clinic uses its normal care route if it needs more information.
3. 3The prescriber decidesThey may write a prescription, decide medicine is not right for you, or ask to see you.
4. 4You choose a pharmacyYou can use the partner pharmacy, or ask for the prescription to take elsewhere.
5. 5The pharmacy prices your prescriptionYou see the full cost of the medicine and delivery before you decide.
6. 6You pay only if you want to go aheadThere is no obligation. The clinic bills your consultation separately.
7. 7Delivery or collectionA pharmacist checks everything, then your medicine is sent or held for you.